Contact us
Email [email protected]. We answer by email.
To help us look into it, include the email address on your Loyalti account, your phone model, the business and location involved, and what happened (a screenshot helps).
Never send your password, one-time sign-in codes, your customer QR code, NFC tag details or payment-card information. We will never ask for them.
Stamps and rewards
A stamp did not appear. Ask staff to check that it went through, then close and reopen the app. If it is still missing, email us with the business, location and time of your visit.
NFC tap does nothing. NFC collection needs a compatible phone and the Loyalti App, with NFC turned on (on Android, in your phone's settings). Hold your phone near the counter tag until the app confirms. Staff can also scan your customer QR code instead.
Redeeming a reward. A stamp-card reward is earned when the card is full. Redeem it at an eligible location with the counter tag, or show your redemption code to staff. Opening the reward screen alone does not redeem it.
More answers are in our frequently asked questions.
Your account
Sign-in problems. If you signed up with email and a password, use Forgot password on the sign-in screen. If you signed up with Apple or Google, use the same Continue with Apple or Continue with Google option and account again.
Notifications. Turn shop offers on or off in the app under Profile, Notifications, or in your phone's notification settings.
Delete your account. In the app, open Profile and select Delete account, or request deletion by email.
See our Privacy Policy and Terms of Service.
Report a business or content
If a business, promotion, image or review in Loyalti looks misleading, offensive or against our Terms, email [email protected] with the subject Report a business. Include the business name and what you saw. We review reports and may remove content or listings.
For businesses
Businesses manage their cards, staff, locations and plans in the business portal. For help with a business account, billing or cancellation, email [email protected] from the account's email address.
About Loyalti
Loyalti is operated by 16258026 Canada Inc., 403 William Dunn Cres, Newmarket, ON L3X 3L4, Canada.
Support, Loyalti
[email protected]